One thing that I just can’t come to terms with in Israel is the return policy. Actually…the lack of a return policy. It is basically impossible to return anything in this country. Ever. Even if you have a receipt and visit the very same guy who sold you the thing in the first place.
Case in point. A friend of mine bought a wireless router when she moved into her new apartment. No big deal. You call tech support and someone helps you set it up. They’re all the same. Right? Well when she got home, we realized that her internet did not use a standard networking cable — rather a regular old phone cord. It was high speed internet over a regular phone line. I still haven’t figured THAT one out but whatever.
She and I took the router and the receipt back to the kiosk at the mall and told them that it was irrelevant. Her internet could not use the router because there was nowhere to plug it in. She had purchased it less than a week before and had all the parts, pieces and papers. And the guy told her he couldn’t take it back. He told us he would do us a favor and offer an exchange.
So we looked around at the other routers which were all totally useless as well. She didn’t need a new keyboard or a mouse. Didn’t need a web cam or a mouse pad. She didn’t need anything there. She wanted her money back.
It took more than 2 hours, many phone calls to the national headquarters, several sketches on scrap paper and a sob story about making aliyah and being all alone in this country before she lost her temper and demanded that he return her money RIGHT NOW. I think it scared him a little to have a 5’2″ blonde chick yelling at him.
He caved in, refunded her money and asked us to please not come back.
That, my friends, is the ONE and only time I’ve ever seen anyone successfully get their money back for anything in this country.